Most website viewers visit via a mobile device, just as you may be reading these very words from the tiny shiny screen of your smartphone. This is why it’s so important that the user experience of your site—especially for the mobile visitors—is absolutely top notch. It should at least be as good as the regular website itself. We examined technology used in themes and the functionality of the mobile editor, as well as loading speed on mobile devices.

Our Squarespace support experience was not great. There are tons of resources available, but that’s also kinda the problem. There’s too much stuff and it’s not easy to find your way. We went looking for the live chat option, and unfortunately, that wasn’t much better. In order to reach the live chat, we had to fill out three drop-down boxes regarding our issue. Then, it still tries to send you over to an article or email. This repeated multiple times while we were waiting in the queue. They kept trying to send “how-to” articles, instead. Finally, we got on with an agent. But even that was slow. The entire process took around twenty minutes to get a simple answer to our question. And then, how did the support rep help? By sending us another link to a how-to article.

These services can host your content on their servers free of charge, but in exchange for that zero cost, your online destination will have a less-than-elegant domain, such as jeffreylwilson.tumblr.com. That might be fine for a personal blog, but it will look too low-rent for a business that wants people to trust it enough to pay for whatever it's selling.
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