While your own business’ customer support is important, this section is about a website builder’s support options. Most small business website builders offer a community forum where you can post a question, and the community will try to help you solve your problem. Email support is common, but it might not be the swiftest way to a response. As you scale up the website builder pricing plans, you’ll usually get access to phone customer support, and even VIP support, which allows you to skip a queue and get help immediately.
Sites are generally created using either HTML or Adobe Flash. Flash is a proprietary format that became a de facto standard, once supported by all major browsers with the aid of a browser extension. However, it has a diminishing popularity, since having been superseded by Web standards (HTML5) and is no longer supported by major mobile operating systems iOS (Apple) and Android (Google). Flash is more resource-intensive than HTML.
All of the web services listed here have you start by choosing from a selection of templates for your site. The better ones, such as Duda, Gator, Squarespace, and Wix, use templates that automatically reformat your site for viewing on mobile devices. They also offer specifically targeted templates based on your site's purpose, such as for promoting a bakery's sales, getting gigs for a musician, or keeping wedding guests informed.
Their templates look quite fresh and offer lots of functionality. The choice is limited to a handful of designs. Also, most of them are paid ones that will set you back $19-$39 (as a one-time payment). It’s also a pity we couldn’t find any blogging functionalities. Once you are happy with your result, you need to publish the site to your own web space. Of course, that’s a lot more complicated than with a hosted website builder as it requires you to set up a FTP connection and upload it to your own web space.
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In terms of popularity, WordPress takes the lead with 30% of the entire internet population using it as their website platform. This is because of the level of customizability it offers to users, and the fact that it’s free to use. While there are a lot of available templates that users can choose from, WordPress also provides a lot of flexibility if users want complete control of how their site will look.
One of the most common questions we get is in regards to WordPress, and it’s site building abilities. WordPress is a CMS or Content Management System. WP is a very flexible system, and with plugins, can be turned from a traditional CMS into a full-fledged builder. Basically, the decision to use WordPress vs. Wix or one of the other platforms usually comes down to a few considerations:
Many of the top website builders support free trial options for potential customers. Some even allow a site to remain free, though with limited function and heavy branding. So, if you aren’t sure which platform is right for you, then consider starting trials with more than one. This allows you to experience the website builders simultaneously and can make a direct comparison easier. Then, as you find that certain website builders don’t meet your needs, simply remove them from contention.
For our WordPress sites, we pay $100 per hour to a capable developer to help us out from time to time (after building websites since 2010, we still need to pay a WordPress specialist $100 per hour for some tasks). But it wasn’t until we were quite knowledgeable about WordPress did we have the capability to determine if a WordPress developer was good or not.
How is 7.5 okay? I think that it’s a great score, especially when you take into consideration that it’s an averaged score of several hundred people’s opinion… Shopify and BigCommerce (I don’t agree that they should have the same score) are very good builders. Yes, they are only for stores, and there are different free website creators that might take their place due to them being free, but they do their job very well. It’s better to be a master at a trade, unlike the other builders – jack of all trades, master of none.
All this comes at a price: Duda is not exactly cheap. The lowest plan (Basic starts at $14.25 per month and doesn’t include a domain name or email accounts. However, they have another, unique payment option: Site for Life is a one-time fee of $299 for one website (Update: they seem to have removed this option, we’re still trying to get confirmation from Duda). If you are planning to keep your website for at least two years, this can make sense for you.
On most builders you can create your website in less than an hour. We don’t recommend being quite so quickfire about it, though. The best way to make a website is to give yourself a solid day to play around with the software and fine tune your site. It can take much longer than this to make a website site though – it depends on how many pages you have and how much customization you need to do.
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Jimdo can also help you to create a free online store! You do only have a limited number of products you can sell on the free plan, and there is a transaction fee unless you upgrade. But, this is still a great way of getting your online selling started without the fear of financial risk. You can create your site for free and start selling, and then look at your upgrading options as your business grows.
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Who doesn’t know GoDaddy? It’s one of the biggest hosting companies around and, of course, they also offer their own website builder. As stated before, their editor reminds us a bit of Site123 but it’s maybe even a bit easier to use. It’s great that they offer an SEO Wizard that will help you set up the basics for more visibility on Google. Pricing starts at $5.99 per month, which makes them one of the more affordable providers. Strangely, the domain name is not included in this price even though they are one of the largest domain registrars worldwide.
Most of the products here can tell you about your site traffic, though the amount of detail varies greatly among them, and it's often tied to premium account levels. For example, Weebly can not only show you page views and unique visitors for each day of the month, but also search terms used to get to the site, referring sites, and top-visited pages. Wix and uKit, at the other end, have nothing in the way of built-in site stats, instead requiring you to create your own Google Analytics account, and even that requires a paid account. Another drawback of that approach is that you can only see traffic from the preceding day and earlier; it's not up-to-the-minute, or even the hour.
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On top of that, there are two areas where they manage to outshine their competitors: for once, you can create multilingual websites with it (an area that barely any site builders masters). Plus, they also offer what they call “website personalization tools”. Using them you can show fully customized content to your visitors, for example, based on their location or the time of the day. A very powerful feature!
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I had been with a builder/host who’s focus migrated from yoga studios (closest match I could find at the time) to chiropractors, eye doctors & vets. I changed to a new builder/host that supposedly fully integrated all the aspects of my business mgt. software; only to discover after going live that things like BUY NOW links didn’t work & the ability to embed code provided by the business mgt. software really doesn’t exist.
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The best place to find themes is through WordPress’s own Theme Directory. Search for the types of themes you’d be interested in. If you’re setting up a newspaper search ‘newspaper’, if you need a site for your café search ‘cafe’. There’ll be dozens, if not hundreds, of contenders. Clicking on a theme takes you to its own page where you can see user reviews and preview the theme in action.
Hey Ben, thank you for all the information. I think web site builders in general are a great tool for novice computer users such as myself. I started my own website and it took me only a few hours to do so! I know I might sound childish, but this is unheard of for me. I used the Wix website builder software which was free of charge, and I am contemplating upgrading to the 2nd plan in order to remove the banner ads.
I have tested all the above, I found that the best editor by far is Wix. They have elements that others don’t have such as being able to use your own fonts and delete elements in templates. However their customer support is really bad. They refer you to their on line tutorials and make it incredibly difficult to actually speak to them when you need to. I had something random happen that was not addressed In their online help section. It took a lot of searching to work out how to submit a help ticket. There is no chat and although they say you can call them, that number is not there. When I finally found how to submit a support ticket, which was buried, they did not reply to it. My account showed I had submitted a ticket but they just didn’t deal with it. I also read many other people complaining about the same thing. Its a real shame. Because its so important to get support, as in my case the random technical error meant I had to take the site down, and they just didn’t get back to me. I found a close second to be My website builder, and they provide chat support.
Although Yola has more than 270 themes for their customers to choose from, nearly all of these themes are outdated to the point of incompetence. Yola would have been a fantastic site builder if you were building a website back in 2008. However, in the modern world of web design with responsive themes, video backgrounds, and exceptionally complex interfaces, Yola simply cannot compete with any of the major site builders out there.
Wix supplies built-in Google Analytics to monitor your site, and even offers additional apps for individual preferences. If you want, Wix can even design your site for you. The biggest downside of Wix's free version is it doesn't come ad-free, and each page of your site will have a prominent Wix ad. Ad-free is only an option if you pay for the premium version.
As far as actually doing the nuts and bolts building and design of your site, you also have plenty of options. You can hire someone to design and code a website, or you can try your own hand. You can use an online service to create web pages, or build it offline using a desktop software tool. Or, if you're a coding dynamo, use a plain text editor to create a site from scratch. How you mix and match these decisions depends on your skills, time, budget, and gumption.
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No longer is there a need to hire expensive web design companies to help you create an online presence. The internet is now awash with website builders that give you the platform to build and maintain a website on your own. No matter what the skill level or technical line of code know-how, we review all of the top site creators and narrow down the best website builder for your needs. Our site building software analysis provides in-depth insight into who offers the most value for your money, nicest looking website templates, and easiest site building functionality for 2018.